Returns Policy

Returning a part

We want you to be sure that every part fits and works. If something is wrong, we will make it right.

How to return a part

  1. Sign in and open Account → Returns → Request a return within 7 days of the purchase.
  2. Give the invoice number, the purchase date, the part number(s) and the reason.
  3. Add photos when the form asks for them. They are required for damage, defects, poor fit and when wrong item sent(including a photo of the label on the part itself).
  4. We review the request and show the answer on the same page. When it is approved you get a return authorization (RA) number. Write it on the box and bring or send the part with it. Parts that arrive without an RA number cannot be accepted.

What can be returned

  • Parts that are new, unused, unpainted and not installed, in their original packaging, with the invoice number.
  • Parts that arrived damaged, are defective, do not fit, or are not the part you ordered.

What cannot be returned

  • Damaged parts (sold already discounted, marked Damaged or with part number ending *D).
  • Back-ordered parts (parts we ordered for you because we did not have them in stock).
  • Parts that were painted, installed, cut or modified.

Fees and credit

A restocking fee apply when the part is in good condition and was ordered by mistake or is no longer needed. There is no restocking fee when we made the mistake or the part is defective. Credit is given to your account or to the original payment method after we receive and inspect the part. In some cases we can offer to let you keep the part at an approved discount instead of returning it: tick that box on the form.

Questions? Call (972) 263-1986

Questions? Call (972) 263-1986 · Mon-Fri 8am-6pm · Sat 3-9pm (some Saturdays)